🧠 PneuFlo Supply Co Ltd — Frequently Asked Questions
🧠 PneuFlo Supply Co Ltd — Frequently Asked Questions
🔧 General
Q: Who are PneuFlo Supply Co?
A: PneuFlo Supply Co Ltd is a Leicester-based UK supplier of compressed air, pneumatic, and industrial consumables. We specialise in John Guest ring-main systems, Redashe hose reels, Prevost couplings, valves, and general MRO products — all supplied with trade pricing, next-day UK delivery, and expert technical advice.
Q: Do you sell to both trade and public customers?
A: Yes — we supply both trade professionals and end users nationwide. Trade accounts benefit from discounted pricing, 30-day terms, and dedicated account support.
Q: Can I get technical advice before ordering?
A: Absolutely. Our team has over a decade of hands-on experience in fluid power and industrial supply. Contact us at sales@pneuflosuppluyco.co.uk or 07368 676 765 for help with product selection, sizing, or system design.
Q: Who are PneuFlo Supply Co?
A: PneuFlo Supply Co Ltd is a Leicester-based UK supplier of compressed air, pneumatic, and industrial consumables. We specialise in John Guest ring-main systems, Redashe hose reels, Prevost couplings, valves, and general MRO products — all supplied with trade pricing, next-day UK delivery, and expert technical advice.
Q: Do you sell to both trade and public customers?
A: Yes — we supply both trade professionals and end users nationwide. Trade accounts benefit from discounted pricing, 30-day terms, and dedicated account support.
Q: Can I get technical advice before ordering?
A: Absolutely. Our team has over a decade of hands-on experience in fluid power and industrial supply. Contact us at sales@pneuflosuppluyco.co.uk or 07368 676 765 for help with product selection, sizing, or system design.
🚚 Ordering & Delivery
Q: How quickly will my order arrive?
A: Most stocked items ship for next working-day delivery when ordered before 4 pm. Non-stock or special items will be supplied to quoted lead times.
Q: Do you deliver nationwide?
A: Yes — we deliver anywhere in the UK using trusted courier partners. 🆕 Local customers in Leicester and across the East Midlands may qualify for direct delivery from our own vehicles.
Q: What are your delivery charges?
A: Standard UK mainland delivery starts from £9.95 + VAT. Orders over £200 + VAT qualify for free delivery. Free Delivery with LE Postcode. Royal Mail Delivery 3-4 Days (This Delivery method is untracked and for orders under £20 Ex Vat)
Q: Can I collect my order?
A: We operate primarily as an online supplier, but trade collections from our Leicester location can be arranged by appointment.
Q: How quickly will my order arrive?
A: Most stocked items ship for next working-day delivery when ordered before 4 pm. Non-stock or special items will be supplied to quoted lead times.
Q: Do you deliver nationwide?
A: Yes — we deliver anywhere in the UK using trusted courier partners. 🆕 Local customers in Leicester and across the East Midlands may qualify for direct delivery from our own vehicles.
Q: What are your delivery charges?
A: Standard UK mainland delivery starts from £9.95 + VAT. Orders over £200 + VAT qualify for free delivery. Free Delivery with LE Postcode. Royal Mail Delivery 3-4 Days (This Delivery method is untracked and for orders under £20 Ex Vat)
Q: Can I collect my order?
A: We operate primarily as an online supplier, but trade collections from our Leicester location can be arranged by appointment.
💳 Accounts & Payments
Q: Do you offer trade credit accounts?
A: Yes. 30-day end-of-month terms are available to approved trade customers. Request an application form via sales@pneuflosuppluyco.co.uk
Q: What payment methods do you accept?
A: We accept major debit/credit cards, PayPal, and BACS payments for approved accounts.
Q: Are your prices shown with or without VAT?
A: All prices are exclusive of VAT, which is added automatically at checkout.
Q: Do you offer trade credit accounts?
A: Yes. 30-day end-of-month terms are available to approved trade customers. Request an application form via sales@pneuflosuppluyco.co.uk
Q: What payment methods do you accept?
A: We accept major debit/credit cards, PayPal, and BACS payments for approved accounts.
Q: Are your prices shown with or without VAT?
A: All prices are exclusive of VAT, which is added automatically at checkout.
🔩 Products & Technical
Q: Are your John Guest fittings genuine?
A: Yes — every John Guest, Redashe, PCL, Transair, Timco and Prevost product we sell is 100% genuine and sourced through authorised UK distribution channels. All Branded Products are 100% genuine.
Q: Can you help design a compressed air ring-main system?
A: Yes — we can assist with layout, pipe sizing, and component selection based on your site and compressor capacity. Send your layout or requirements and we’ll provide a tailored quote and advice.
Q: Can you source items not listed online?
A: Definitely. If you can’t find what you need, contact us — we regularly supply bespoke fittings, hoses, and components on request.
Q: Do you provide data sheets or technical drawings?
A: Yes — data sheets, pressure ratings, and CAD drawings are available on request for most items if not already listed on the product page.
Q: Are your John Guest fittings genuine?
A: Yes — every John Guest, Redashe, PCL, Transair, Timco and Prevost product we sell is 100% genuine and sourced through authorised UK distribution channels. All Branded Products are 100% genuine.
Q: Can you help design a compressed air ring-main system?
A: Yes — we can assist with layout, pipe sizing, and component selection based on your site and compressor capacity. Send your layout or requirements and we’ll provide a tailored quote and advice.
Q: Can you source items not listed online?
A: Definitely. If you can’t find what you need, contact us — we regularly supply bespoke fittings, hoses, and components on request.
Q: Do you provide data sheets or technical drawings?
A: Yes — data sheets, pressure ratings, and CAD drawings are available on request for most items if not already listed on the product page.
🔄 Returns & Warranty
Q: What is your returns policy?
A: Unused items in original packaging can be returned within 14 days for a refund. 🆕 Please contact us first to obtain a returns authorisation number. A small restocking fee may apply for non-stock or special-order goods.
Q: What if my item is faulty or damaged?
A: Notify us within 48 hours of receipt for an immediate replacement or refund.
Q: Are products covered by warranty?
A: Yes — all items carry the manufacturer’s standard 12-month warranty unless otherwise stated.
Q: What is your returns policy?
A: Unused items in original packaging can be returned within 14 days for a refund. 🆕 Please contact us first to obtain a returns authorisation number. A small restocking fee may apply for non-stock or special-order goods.
Q: What if my item is faulty or damaged?
A: Notify us within 48 hours of receipt for an immediate replacement or refund.
Q: Are products covered by warranty?
A: Yes — all items carry the manufacturer’s standard 12-month warranty unless otherwise stated.
📈 Business & Support
Q: Can I get a quote before ordering?
A: Of course. Email your list or part numbers for a same-day quotation including pricing, stock, and delivery details.
Q: Do you supply to OEMs and manufacturers?
A: Yes — we work with OEMs, engineering workshops, and production facilities across the UK to supply MRO and pneumatic components quickly and reliably.
Q: How can I contact you?
A: Email sales@pneuflosuppluyco.co.ukor call 07368 676 765 for all enquiries.
Q: Can I get a quote before ordering?
A: Of course. Email your list or part numbers for a same-day quotation including pricing, stock, and delivery details.
Q: Do you supply to OEMs and manufacturers?
A: Yes — we work with OEMs, engineering workshops, and production facilities across the UK to supply MRO and pneumatic components quickly and reliably.
Q: How can I contact you?
A: Email sales@pneuflosuppluyco.co.ukor call 07368 676 765 for all enquiries.
🕒 Monday–Friday: 8:30am – 5:00pm
